Waste Removal Notting Hill Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Notting Hill provides waste collection and related services to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Waste Removal Notting Hill, the provider of waste collection and removal services.

Customer means the person, business, or organisation booking or receiving the services.

Services means any waste collection, removal, clearance, loading, transportation, recycling, or disposal carried out by the Company.

Waste means any items, materials, or rubbish presented for collection by the Customer and accepted by the Company in accordance with these terms.

Site means the property, premises, or location where the Services are to be carried out.

2. Service Area

The Company primarily provides waste collection and removal services in Notting Hill and surrounding areas, and may, at its discretion, accept bookings from other locations. Acceptance of a booking is always subject to availability of vehicles, staff and compliance with relevant waste regulations.

The Customer is responsible for ensuring that the Site is accessible for our vehicles and operatives and for providing accurate address details and any access instructions at the time of booking.

3. Booking Process

3.1 Bookings may be made by telephone, email, or through any booking system operated by the Company. All bookings are subject to these Terms and Conditions.

3.2 When making a booking, the Customer must provide accurate information about the type, approximate volume, and nature of the waste, as well as details of the Site and any access restrictions such as narrow roads, parking limitations, stairs, or lack of lift access.

3.3 Any quotation given before arrival at the Site is an estimate only and is based on the information supplied by the Customer. The final price will be confirmed on site once our operatives have inspected the waste and assessed the actual volume, weight, access conditions, and any special handling requirements.

3.4 A booking is not confirmed until the Company has accepted the booking and provided a provisional collection time or date. The Company reserves the right to decline any booking at its discretion.

3.5 The Customer must ensure that a person with authority to agree to the final price and scope of work is present at the Site at the time of collection, unless otherwise agreed in advance.

4. Provision of Services

4.1 The Company will use reasonable skill and care in delivering the Services and will make reasonable efforts to attend the Site on the agreed date and within any time window given. However, all times are estimates only and are not guaranteed.

4.2 The Customer must ensure that safe and suitable access to the Site is available at the agreed time. This includes arranging any necessary parking permissions or permits and ensuring that the area where the waste is located is safe for our operatives to work.

4.3 If, on arrival, our team reasonably considers that it is unsafe or impractical to carry out the Services due to access, health and safety, or regulatory reasons, the Company may refuse to perform some or all of the Services. The Customer may still be liable for a call-out or cancellation charge as set out in these terms.

4.4 The Company will remove only the waste that has been agreed with the Customer. The Customer is responsible for clearly identifying the items to be removed and for ensuring that no items are taken away in error.

4.5 The Company reserves the right to unload any waste that was loaded in error or in breach of these terms as soon as reasonably practicable and to notify the Customer accordingly.

5. Waste Types and Regulations

5.1 The Company operates in accordance with applicable UK waste management laws and regulations, including but not limited to duty of care obligations and requirements for the proper transportation and disposal of controlled waste.

5.2 The Customer must not present for collection any hazardous or prohibited waste unless explicitly agreed in writing in advance and subject to any additional conditions, licences or charges. Hazardous waste may include, but is not limited to, chemicals, solvents, asbestos, clinical waste, gas bottles, certain electrical equipment, or any other material classified as hazardous under UK law.

5.3 The Customer is responsible for informing the Company of any hazardous or potentially hazardous materials within the waste at the time of booking and again on site. Failure to disclose such information may result in additional charges, refusal of service, or the return of waste at the Customer's expense.

5.4 The Company will determine, at its sole discretion, whether any waste is suitable for collection, transportation, and disposal under its licences and insurance. The Company may refuse to handle any waste it reasonably believes is unlawful, unsafe, or beyond the permitted scope of its operations.

5.5 All waste collected will be managed and disposed of through authorised and licensed facilities in line with applicable environmental regulations. The Company aims to maximise reuse and recycling where practicable, but offers no guarantee that any particular item will be recycled.

6. Pricing and Payments

6.1 Prices for the Services are generally based on the volume and type of waste, weight, ease of access, loading time, and distance from the vehicle. Any indicative price given in advance is an estimate and is subject to confirmation upon inspection at the Site.

6.2 Additional charges may apply for difficult access, excessive loading times, heavy or dense materials, out-of-hours work, or any additional labour beyond standard loading. These will be communicated to the Customer as soon as they become apparent.

6.3 Unless otherwise agreed, payment is due at the time the Services are performed and before our operatives leave the Site. The Company accepts common payment methods such as card or cash to the driver, subject to any restrictions notified to the Customer.

6.4 For business customers with agreed credit arrangements, payment terms will be specified on the invoice. If no specific terms are stated, invoices are due for payment within 14 days of the invoice date.

6.5 The Company reserves the right to charge interest on overdue amounts at the statutory rate, accruing daily from the due date until payment is received in full, together with reasonable costs of debt recovery.

6.6 The Customer may be required to pay a deposit or provide card details to secure a booking. Any deposit arrangements will be confirmed at the time of booking.

7. Cancellations, Rescheduling and Waiting Time

7.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice by telephone or email. Any specific cancellation deadline or fee will be confirmed at the time of booking.

7.2 If the Customer cancels on the day of the scheduled collection or fails to provide access to the Site at the agreed time, the Company reserves the right to charge a cancellation or call-out fee to cover costs incurred.

7.3 If our operatives are unable to start work within a reasonable period after arrival due to issues beyond the Company’s control, such as lack of access, waiting for a responsible person, or unresolved parking issues, the Company may charge waiting time at an appropriate rate. The Customer will be informed of any such charges before they are applied where practicable.

7.4 The Company may cancel or reschedule a booking if it is unable to provide the Services due to vehicle breakdown, staff sickness, severe weather, health and safety concerns, or any other reason beyond its reasonable control. In such circumstances, the Company will seek to agree an alternative time with the Customer and will not be liable for any resulting indirect or consequential loss.

8. Customer Responsibilities

8.1 The Customer must ensure that the waste presented for collection belongs to them or that they have the authority to arrange for its removal. By using the Services, the Customer confirms that they have such authority.

8.2 The Customer must segregate and identify waste in compliance with any applicable regulations and any reasonable instructions given by the Company. This may include separating certain items or providing documentation for commercial or construction waste.

8.3 The Customer must ensure that all items designated for removal are free from significant contamination such as infestation, dangerous substances, or sharps, unless explicitly agreed otherwise.

8.4 The Customer is responsible for securing any necessary permissions for our vehicles to park or stop at or near the Site. Any fines or penalties issued as a result of inadequate permissions or inaccurate information provided by the Customer may be passed on to the Customer.

9. Liability and Insurance

9.1 The Company will exercise reasonable care when providing the Services. However, the Customer acknowledges that minor scuffs or marks may sometimes occur during the removal of bulky items from confined spaces, and the Company is not liable for minor cosmetic damage that is reasonably unavoidable in the circumstances.

9.2 The Company will not be liable for any loss or damage arising from inaccurate information provided by the Customer, including misdescription of waste, failure to disclose hazardous materials, or incorrect access details.

9.3 The Company’s total liability for any direct loss or damage arising from the Services, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable by the Customer for the specific job in question, except where such limitation is not permitted by law.

9.4 The Company does not exclude or limit its liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

9.5 The Company will not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of goodwill arising in connection with the Services.

9.6 The Customer is responsible for checking that no items intended to be retained are removed in error. The Company is not responsible for any loss of items once they have been loaded and removed, unless the removal of those items was clearly contrary to the Customer’s instructions and the Company is notified within a reasonable time.

10. Complaints

10.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible with details of the issue and any supporting information.

10.2 The Company will investigate complaints in good faith and, where appropriate, may offer a remedy such as a partial refund, re-attendance, or other reasonable solution, without prejudice to the limitations of liability set out in these terms.

11. Data Protection and Privacy

11.1 The Company may collect and process personal data of Customers, such as contact details, addresses, and payment information, for the purposes of managing bookings, providing Services, handling payments, and complying with legal obligations.

11.2 The Company will handle personal data in accordance with applicable UK data protection laws and will not sell or share personal information with third parties except as necessary to provide the Services, process payments, or as required by law.

12. Force Majeure

12.1 The Company shall not be in breach of these Terms and Conditions or otherwise liable for any delay or failure in performance of its obligations to the extent that such delay or failure is caused by an event beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, civil unrest, or acts of government.

12.2 In such circumstances, the Company may suspend the Services and will resume them as soon as reasonably practicable or agree a revised date with the Customer.

13. Variations to Terms

13.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.

13.2 Any variation to these terms requested by the Customer will only be valid if confirmed in writing by an authorised representative of the Company.

14. Severability

14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. Entire Agreement

16.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior discussions or understandings.

By proceeding with a booking or allowing our team to undertake waste removal work at your property, you confirm that you have read, understood, and agree to these Terms and Conditions.